Deposits, Cancellations and Refunds

DEPOSITS

To secure a booking for a full board package of any type, we require a 25% deposit of the total amount by the date shown on the pro-forma invoice.

To secure a booking on our accommodation only rates, we require a deposit of 50% of the total amount by the date shown on the pro-forma invoice.

 

CANCELLATIONS

As we are a small family run lodge, late cancellations and no-shows can really affect our business. To help minimise the effects of this, we have put the following cancellation policy in place as of 01 January 2020;

Cancellations made more than 90 days before the booking is due to start will have no cancellation charge.

Cancellations between 90 and 31 days before the booking is due to start will have a 25% cancellation charge.

Cancellations with less than 30 days to go before the booking is due to start will have a 100% cancellation charge.

We highly recommend having adequate travel insurance in place in case of any unexpected need to cancel your trip.

 

In some cases, we may be able to postpone the booking without a cancellation fee, if it is within the same season and year, and there is space available.

 

REFUNDS

Please keep in mind that any refund made electronically will have a $45 administration fee, to cover bank charges.

 

FORCE MAJEURE

The Hotel cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

CONTACT US

Tel: +260 974 595 838

Or just drop us a line on the form below...

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