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Refunds and Cancellations

CANCELLATIONS

As we are a small hotel, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:

We require a deposit equal to 50% or more of the full reserved stay, that will be charged upon booking, the deposit is non-refundable 30 days or less from the date of the booking.

If you would prefer, you can make a deposit or bank transfer and send us a copy of the deposit voucher or transfer receipt within the time limit on the pro-forma invoice.

More than 30 days’ notice – full refund less $45.00 administration/bank fee.

FORCE MAJEURE

The Hotel cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

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